ORM (Online Reputation Management) Intern
HamBOLDS Pvt LtdDigital MarketingRoles & Responsibilities:
About the Role As an ORM Intern at NICONI Pvt. Ltd., you will manage online brand reputation, engage with customers across marketplaces, address queries and feedback, and ensure a positive customer experience that supports brand growth.
Key Responsibilities
Monitor reviews, ratings, feedback & brand mentions
Respond to customer reviews and queries
Handle and escalate negative feedback
Monitor product reputation across marketplaces
Track customer sentiment and recurring issues
Coordinate with Marketing, Customer Support & Marketplace teams
Maintain ORM reports and trackers
Qualifications
0–2 years’ experience; freshers welcome
Strong written & verbal communication skills
Good knowledge of social media, digital platforms & basic Excel
Strong analytical skills and attention to detail
Knowledge of ORM, e-commerce or digital marketing is an advantage Flexible timings – candidates are required to dedicate 3–4 hours per day.
