Cancellation & Refund Policy

1. Cancellation of Subscription:
   • Users have the option to cancel their subscription to Qollabb's services at any time by accessing their account settings and following the cancellation process.
   • Upon cancellation, users will retain access to the platform until the end of their current billing cycle. After this period, their subscription will be terminated.
   • Qollabb subscriptions are non-refundable. Users will not be entitled to a refund for any unused portion of their subscription term upon cancellation.
2. Refund Policy:
   • Qollabb does not offer refunds for subscription fees under any circumstances. Once a subscription fee is paid, it is non-refundable.
   • Users are responsible for cancelling their subscription before the next billing cycle to avoid being charged for the subsequent period.
3. Project Fees and Additional Services:
   • Certain services or features offered by Qollabb may require users to pay project fees or additional charges.
   • Users may be eligible for a refund of project fees or additional charges in accordance with the terms and conditions of the specific project or service agreement.
   • Refunds for project fees or additional charges will be considered on a case-by-case basis and are subject to review by Qollabb's support team.
4. Cancellation Process:
   • Users must follow the designated cancellation process outlined in their account settings to cancel their subscription.
   • Any outstanding fees or charges owed by the user at the time of cancellation must be settled before access to the platform is terminated.
5. Policy Updates:
   • Qollabb reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice.
   • Users will be notified of any changes to the policy through their account dashboard or email communication.
6. Exceptions and Special Circumstances:
   • In exceptional cases, such as technical issues or service disruptions caused by Qollabb, users may be eligible for a refund or credit.
   • Requests for refunds or credits in such circumstances will be evaluated on a case-by-case basis by Qollabb's support team.
7. Appeals and Disputes:
   • Users who wish to dispute a cancellation or refund decision may submit an appeal to Qollabb's support team for review
   • Appeals will be assessed based on the circumstances of the request and may require additional information or documentation from the user.
   • Qollabb's decision on appeals and disputes will be final and binding.

By using the Qollabb platform and subscribing to our services, users acknowledge and agree to abide by the terms and conditions outlined in this Cancellation and Refund Policy. For any questions or inquiries regarding this policy, users may contact Qollabb's support team for assistance.