We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline
all e-commerce activities.
You should be able to forecast sales and resolve conflicts. You should be able
to grow the business using positive customer experience.
Job Objectives :
● To retain long-term consumer relationships
● Coordinate with the E-Commerce Manager in planning promotional offers and product
discounts
● Organize e-commerce activities Roles & Responsibilities
● Managing Online Portals of the clients
● Manage online e-commerce accounts of clients
● Respond to customer web inquiries regarding online merchandise or service orders
● Assists customers with product selection, answer basic questions and suggest various product
options that are available.
● Understanding client problems
● Ensures prompt and proper resolution of client queries by providing additional information or
escalating the issue
● Take accountability and responsibility for the work assigned
Competencies Required :
Excellent written and verbal communication skills
Proficiency in MS Office and relevant software
Excellent organizational and time management skills
Ability to work collaboratively with other departments
Handle multiple projects/assignments at the same time
Build client relations
Preferred Key Responsibilities :
● Monitor daily sales, advertising campaigns, and overall account health on marketplaces.
● Analyze traffic, conversion rates, customer behavior, and competitor activity to recommend
data-driven improvements.
● Maintain catalog hygiene—ensuring accurate product titles, bullet points, descriptions, and
backend keywords.
● Conduct regular market research and pricing benchmarking.
● Assist in generating weekly/monthly reports and business reviews.
● Track and manage return rates, customer feedback, and negative reviews—initiate corrective
action.● Stay updated on latest policies, trends, and features across marketplaces to stay competitive.
● Regularly audit listings to fix suppressed/inactive SKUs, content errors, or violations.
Education :
Any Graduate or Post Graduate (BE/BBA/MBA)
Work Location & Job Type :
You’ll be required to work full-time from our head office in Indore
