Answering incoming calls and responding to customer queries in a professional manner.
Providing customer support and assistance through phone, email, and chat.
Resolving customer complaints and issues in a timely and efficient manner.
Processing orders, refunds, and exchanges accurately.
Updating customer information in the database.
Maintaining a high level of customer satisfaction and retention.
Adhering to company policies and procedures.
Meeting quality and productivity targets set by the company.
Requirements:
High school diploma or equivalent.
Previous experience in a customer service or call center role.
Strong communication skills, both verbal and written.
Excellent problem-solving abilities.
Ability to work in a fast-paced environment.
Proficiency in using computer systems and databases.
Good organizational skills and attention to detail.
Ability to work well in a team environment.
Flexibility to work various shifts, including evenings and weekends.
