Bpo

Answering incoming calls and responding to customer queries in a professional manner.

Providing customer support and assistance through phone, email, and chat.

Resolving customer complaints and issues in a timely and efficient manner.

Processing orders, refunds, and exchanges accurately.

Updating customer information in the database.

Maintaining a high level of customer satisfaction and retention.

Adhering to company policies and procedures.

Meeting quality and productivity targets set by the company.

High school diploma or equivalent.

Previous experience in a customer service or call center role.

Strong communication skills, both verbal and written.

Excellent problem-solving abilities.

Ability to work in a fast-paced environment.

Proficiency in using computer systems and databases.

Good organizational skills and attention to detail.

Ability to work well in a team environment.

Flexibility to work various shifts, including evenings and weekends.