Job Summary
The Field IT Support Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of computer systems, networks, and IT hardware at client locations and company offices. The role requires hands-on technical expertise, quick problem-solving skills, and the ability to interact professionally with users.
Key Responsibilities
Provide on-site IT support for desktops, laptops, printers, scanners, and other peripheral devices
Install, configure, and maintain Windows operating systems, applications, and standard IT tools
Troubleshoot and resolve hardware, software, and network-related issues at user locations
Perform LAN/WAN setup, network cabling (CAT5/CAT6), router and switch configuration
Support Wi-Fi setup, IP configuration, and basic firewall settings
Handle CCTV installation, configuration, and troubleshooting (where applicable)
Perform system upgrades, patching, and routine maintenance
Coordinate with central IT/support teams for escalated technical issues
Ensure data backup, antivirus updates, and basic system security compliance
Maintain records of service calls, asset details, and troubleshooting reports
Provide basic user training and guidance on systems and IT best practices
Travel to client sites as per support and deployment requirements
Educational Qualification
Diploma / Bachelor’s degree in Computer Science, IT, or related field
Relevant technical certifications will be an added advantage
Experience
0–2 years of experience in IT Support / Field Support / Technical Support
Freshers with strong technical knowledge may also be considered
Key Performance Indicators (KPIs)
Timely resolution of field support tickets
Customer satisfaction and feedback
Adherence to service timelines and IT policies
Proper documentation and reporting of field activities
Working Conditions
Field-based role involving frequent travel
May require flexible working hours depending on support requirements
