Job Summary The Field IT Support Engineer is responsible for providing on-site technical support, installation, maintenance, and troubleshooting of computer systems, networks, and IT hardware at client locations and company offices. The role requires hands-on technical expertise, quick problem-solving skills, and the ability to interact professionally with users.
Key Responsibilities Provide on-site IT support for desktops, laptops, printers, scanners, and other peripheral devices Install, configure, and maintain Windows operating systems, applications, and standard IT tools Troubleshoot and resolve hardware, software, and network-related issues at user locations Perform LAN/WAN setup, network cabling (CAT5/CAT6), router and switch configuration Support Wi-Fi setup, IP configuration, and basic firewall settings Handle CCTV installation, configuration, and troubleshooting (where applicable) Perform system upgrades, patching, and routine maintenance Coordinate with central IT/support teams for escalated technical issues Ensure data backup, antivirus updates, and basic system security compliance Maintain records of service calls, asset details, and troubleshooting reports Provide basic user training and guidance on systems and IT best practices Travel to client sites as per support and deployment requirements
Educational Qualification Diploma / Bachelor’s degree in Computer Science, IT, or related field Relevant technical certifications will be an added advantage
Experience 0–2 years of experience in IT Support / Field Support / Technical Support Freshers with strong technical knowledge may also be considered
Key Performance Indicators (KPIs) Timely resolution of field support tickets Customer satisfaction and feedback Adherence to service timelines and IT policies Proper documentation and reporting of field activities
Working Conditions Field-based role involving frequent travel May require flexible working hours depending on support requirements
