Handle inbound and outbound customer calls in a professional and courteous manner.
Provide excellent customer service by addressing customer inquiries, resolving issues, and escalating to higher levels as appropriate.
Assist customers with account inquiries, product information, and online banking services.
Identify and cross-sell appropriate banking products and services to customers.
Maintain thorough knowledge of banking policies, procedures, and products.
Handle customer complaints and provide effective solutions to ensure customer retention.
Document all customer interactions accurately and comprehensively in the database.
Graduate in any discipline
Excellent verbal communication skills in with a pleasant and professional telephone demeanor.
Strong attention to detail and accuracy.
Flexible schedule to accommodate shift work, including evenings, weekends, and holidays.
