Telecaller

Conduct outbound calls to potential clients to promote tourism packages, services, and destinations.

Provide detailed information about travel itineraries, accommodations, and attractions to clients.

Handle inbound calls from clients seeking information or assistance regarding their travel plans.

Assist clients in making reservations and bookings for flights, hotels, and tours.

Maintain accurate records of calls, inquiries, bookings, and client interactions in the CRM system.

Follow up with leads and inquiries to convert them into sales.

Address and resolve customer complaints or concerns in a professional manner.

Collaborate with the sales and marketing team to develop effective promotional strategies.

Stay updated on industry trends, travel regulations, and popular destinations.

Meet individual and team sales targets while ensuring high levels of customer satisfaction.

High school diploma or equivalent, graduation.

Proven experience in telemarketing, sales, or customer service, preferably in the tourism industry.

Excellent communication and interpersonal skills, with the ability to engage clients effectively.

Strong sales skills and persuasive abilities.

Proficiency in using CRM software and Microsoft Office Suite.

Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Strong organizational skills and attention to detail.

Flexibility to work varying hours, including weekends and holidays, as needed.

Passion for travel and knowledge of various travel destinations and cultures.