To evaluate various aspects of services provided by banks in India.
To explore on various products available in banks.
To explore various online platforms available in banking.
To asses the extent of using services, especially IT-enabled services in Banks.
To find customers perception regarding quality of banking services based on few factors.
To find if the customers are anyway forced to online banking.
To find out whether they are satisfied with the transformation from traditional to online banking.
Identify the working and living condition of customers.
Verify customer perception and expectations on online services given by banks.
Analyze problems involved in banking transactions through online Suggesting suitable remedies to improvement.
