To study the concept of mergers and acquisitions.
To evaluate various aspects of services provided by banks in India.
To explore on various products available in banks.
To explore the changes in the system before and after mergers.
To find out how customers were impacted by mergers.
To find out how customer emotions were impacted.
To find customers perception regarding quality of banking services after mergers and acquisitions.
To find out whether customers are satisfied with the transformation.
Identify the working and living condition of customers.
Verify customer perception and expectations on mergers and acquisitions.
Analyse problems involved in merger and acquisition.
Suggesting suitable remedies to improvement
