Develop an API that categorizes support tickets and provides AI-based response suggestions for faster customer service.
Design database for customers, tickets, and responses.
Develop API endpoints for ticket submission and response retrieval.
Preprocess ticket text data for AI/NLP modeling.
Train ML/NLP models to categorize tickets and suggest responses.
Integrate AI with API endpoints.
Implement authentication and logging.
Test API accuracy and performance.
Deploy API for external applications.
Document endpoints, request/response format, and AI workflow.
