AI-Based Customer Support Ticketing API
Pinsout(Cxtech) / Ai-Powered Saas & Support AutomationProject Objectives:
Develop an API that categorizes support tickets and provides AI-based response suggestions for faster customer service.
Project Tasks:
Design database for customers, tickets, and responses.
Develop API endpoints for ticket submission and response retrieval.
Preprocess ticket text data for AI/NLP modeling.
Train ML/NLP models to categorize tickets and suggest responses.
Integrate AI with API endpoints.
Implement authentication and logging.
Test API accuracy and performance.
Deploy API for external applications.
Document endpoints, request/response format, and AI workflow.
Educational Qualifications
B.TechBCAMBAMCA
Required Skills
Text Mining & Natural Language Processing (Nlp)Sql / Nosql Database DesignMachine Learning Model Training & OptimizationRestful Api Development & Module IntegrationAuthentication, Logging, And Api Security Implementation
