Develop a desktop application that manages customer support tickets, categorizes issues, and provides AI-based response suggestions to improve service efficiency.
Design database for customers, tickets, issues, and responses.
Implement secure login for support agents and admins.
Develop modules for ticket creation, updates, and resolution tracking.
Preprocess ticket data for AI modeling.
Apply NLP algorithms to suggest automated responses or categorize tickets.
Build dashboards to monitor ticket status and agent performance.
Implement notifications for ticket updates.
Conduct testing for AI suggestions and usability.
Document system architecture, AI workflow, and user guide.
