AI-Powered Web-Based Customer Feedback and Sentiment Analysis System
PinsoutCustomer Experience (Cx) TechnologyProject Objectives:
Develop a web app to collect customer feedback and analyze sentiment using AI to improve product/service quality and customer satisfaction.
Project Tasks:
Design database for users, feedback, and analytics.
Implement secure login for administrators and customers.
Develop feedback collection forms and dashboards.
Apply NLP and ML models to classify feedback as positive, negative, or neutral.
Visualize sentiment trends using graphs and charts.
Implement notifications for critical feedback.
Test AI accuracy and system performance.
Build responsive UI for web usage.
Document project design, AI workflow, and user instructions.
Educational Qualifications
B.TechB.EBCAMCA
Required Skills
Machine Learning Model DevelopmentNatural Language Processing (Nlp) With TransformersData Visualization & Dashboard DevelopmentDatabase Design & Data Management (Sql/Nosql)Full-Stack Web Development (React / Angular / Vue + Node.Js / Django / Spring Boot)
