To identify the essential skills and competencies needed for success as a telesales executive.
To explore the importance of factors such as communication, persuasion, and product knowledge in telesales.
To analyze the training and development opportunities available for telesales executives in enhancing their skills.
Conduct a literature review on the skills and competencies required for telesales executives.
Design a survey to gather data from current telesales professionals on their experiences and opinions on key competencies.
Analyze the survey results to identify the most important skills needed for success in telesales.
Compare the findings with existing training and development programs for telesales executives to assess their alignment with the identified competencies.
