To analyze the perceptions and experiences of female employees in customer support voice process roles.
To investigate how gender stereotypes and bias may influence the interactions between female customer support representatives and customers.
To identify strategies and best practices for supporting female employees in voice process roles in the customer support industry.
Conduct a literature review on the topic of gender and customer support in voice process roles.
Design and administer surveys or interview female employees working in customer support voice process roles.
Analyze the data collected to identify common themes and trends related to gender and customer support interactions.
Develop recommendations for companies to support and empower female employees in this industry.
