To evaluate the performance of Customer Support Executives in resolving customer issues.
To identify the common challenges faced by Customer Support Executives.
To suggest strategies for improving the effectiveness of Customer Support Executives in addressing customer concerns.
Conduct a literature review on the role of Customer Support Executives in customer satisfaction.
Analyze data on the resolution rate of customer issues by Customer Support Executives.
Interview Customer Support Executives to understand their perspective on challenges faced in their role.
Identify best practices in customer support and propose recommendations for improvement.
Present findings and recommendations in a formal research report.
