To analyze the current telecalling practices of CRM executives in the organization
To identify the key challenges faced by CRM executives in their telecalling activities
To explore best practices in telecalling and customer relationship management
To develop and implement a training program for CRM executives to improve their telecalling skills and enhance customer relationships
Conduct a survey or interviews with CRM executives to understand their current telecalling practices and challenges
Review literature on effective telecalling strategies and customer relationship management
Develop a training program based on best practices identified in the literature review
Implement the training program and evaluate its impact on the performance of CRM executives through customer feedback and key performance indicators.
