To evaluate the current ERP technical support operations in a multinational corporation
To identify gaps and areas of improvement in the ERP technical support process
To recommend strategies for enhancing ERP technical support services to improve efficiency and effectiveness
To analyze the impact of implementing recommended strategies on overall organizational performance
Conduct a comprehensive review of literature on ERP technical support best practices
Collect data through interviews and surveys with key stakeholders involved in ERP technical support
Analyze current ERP technical support processes and identify areas for improvement
Develop a set of recommendations for enhancing ERP technical support services based on research findings
Present findings and recommendations to key stakeholders for feedback and approval.
