Create a customer support platform for enterprises with modules for ticket management, communication, and reporting. Use AI to prioritize tickets based on urgency, sentiment, and customer profile for faster resolution.
Develop modules for ticket submission, status tracking, and communication.
Create a database to store ticket details, user data, and resolution history.
Implement secure login for support agents and managers.
Preprocess historical ticket data to train AI models for priority assignment.
Integrate AI-based prioritization into ticket workflows.
Develop dashboards for ticket tracking, performance analytics, and resolution times.
Test modules, AI accuracy, and system performance.
Implement logging, error handling, and notifications.
Document architecture, AI integration, and deployment process.
