Project scope - The hospitality industry is a large subsection within the service industry and comprises four main areas: Food & beverage, travel & tourism, lodging, and recreation.
To understand This, we will do a case study of Radisson Blu Hotel by evaluating customer satisfaction. As this industry is very vast. We will only analyze and have a deep study on customer satisfaction as customer satisfaction plays a crucial role to boost the hotel industry. If we check the history, many industries got reunited because of good and bad experiences with the hotels.
Analyzing the History and current status of Radisson Blu Hotel.
Deep study of Guest Experience
Employee performance
What is their position in hotel industry
Customer Retention strategies/ Customer satisfaction strategy
Analysis of all highlighted Points by making report
Documentation of detailed Project/Synopsis
Prepare a short PPT to showcase understanding of summarization of the project.
