To analyze the relationship between emotional intelligence and job performance among BPO employees.
To identify key emotional intelligence competencies that contribute to success in the BPO industry.
To evaluate the role of self-awareness, empathy, motivation, and social skills in workplace performance.
To assess how emotional intelligence influences customer handling and service quality in BPO operations.
To examine the impact of emotional intelligence on stress management and employee well-being.
To analyze factors affecting productivity and efficiency among BPO employees.
Conduct a literature review on emotional intelligence and its relevance in the BPO sector.
Design a structured questionnaire to assess emotional intelligence levels and job performance indicators.
Collect primary data from BPO employees through surveys or interviews.
Analyze the relationship between emotional intelligence and job performance using statistical methods.
Evaluate competencies such as empathy, communication, self-regulation, and motivation.
Identify patterns and trends affecting employee performance and customer satisfaction.
