To analyze the existing IT operations processes in a finance company using process mining techniques.
To identify bottlenecks, inefficiencies, and potential improvement areas in the current IT operations processes.
To optimize the identified processes in order to enhance efficiency, reduce costs, and improve overall performance.
Conduct a literature review on process mining and optimization in IT operations.
Collect data on the IT operations processes of a finance company.
Apply process mining techniques to analyze and visualize the IT operations processes.
Identify bottlenecks and inefficiencies in the current processes.
Develop recommendations for optimizing the processes based on the process mining findings.
Implement the proposed process optimizations and measure the impact on operational performance.
