The objective of this project is to create a reverse logistics management system that handles product returns, replacements, recycling, and refund processes efficiently, ensuring cost control and improved customer service.
Analyze reverse logistics workflow and return policies.
Design database for returned products, reasons, and refund status.
Develop return request and approval module.
Implement tracking system for returned shipments.
Create refund processing and replacement management features.
Generate analytics on return frequency and reasons.
Develop dashboard for monitoring return performance metrics.
Implement role-based permissions for staff and managers.
Conduct testing for process accuracy and workflow validation.
Prepare project documentation and performance analysis report.
