The objective of this project is to create a full-stack complaint management system that allows users to submit, track, and resolve complaints efficiently while providing administrators with tools to monitor and manage issues effectively.
Analyze complaint workflow and categorization requirements.
Design database for users, complaints, and resolution status.
Develop frontend forms for complaint submission and tracking.
Implement backend services to assign and update complaints.
Create role-based dashboards for users and administrators.
Implement complaint status notifications.
Integrate frontend and backend using APIs.
Ensure validation and error handling.
Implement reporting and analytics features.
Test system for reliability and performance.
Deploy application on server environment.
Prepare user and technical documentation.
