To assess the current training programs provided to telecallers in relation to backend job functions.
To examine the correlation between the quality of telecaller training and backend job performance.
To identify areas of improvement in telecaller training that can enhance backend job productivity.
Conduct a literature review on the relationship between telecaller training and backend job performance.
Design a survey to gather feedback from telecallers and backend employees on the effectiveness of current training programs.
Analyze the survey data to identify any patterns or correlations.
Propose recommendations for improving telecaller training to better align with backend job expectations and requirements.
